How To Videos

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How To: Aquafire Series

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How To: Aquafire Pro Series

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Maintenance and Troubleshooting

Contact Us

Do you have any question?

Got questions about Aquafire inserts or need help placing an order? Reach out and one of our Customer Experience team members would love to assist you!

Our customer support is available Monday to Friday: 9am-4:30pm EST.

Average answer time: 24h

Why choose Aquafire?

Eco-Friendly

Runs on Tap Water and plugs into a standard outlet. Fireplace tech approved by Mother Earth.

No-Sweat Alternative

No gas lines, no ethanol, no venting, & no excess heat. Captivate a room without breaking a sweat!

Customer Support

You’ve got questions? We’ve got answers! Our Customer Support is available Mon-Fri 9a-4:30p EST

Satisfaction Guarantee

All purchases are backed by Virtual Service appointments and a risk-free 30-day return policy.