Aquafire / Limited Factory Warranty
Aquafire under manufacturer aFire Trading LTD (“aFire’) water vapor fireplaces and fire feature products have a limited factory warranty against manufacturing defects or material failure. aFire warrants to the original owner that this product shall be free from defects in materials and workmanship under normal use for a period of two (2) years from date of purchase for residential applications. For commercial applications, the warranty period is one (1) year under normal use from date of purchase. Upon report of an issue, an aFire technical support specialist will work remotely via telephone, FaceTime, or ZOOM to diagnose the problem, recommend a course of action, and/or guide the owner (or local handyman) through the repair or replacement process.
THIS WARRANTY SHALL NOT APPLY IF:
a) Product is used for rental, has been modified, or there is evidence of tampering.
(b) Product is damaged because of improper installation or inadequate maintenance (filthy water, scaling, obstructed fans, etc.)
(c) Product is damaged by Acts of God, abuse, negligence, accident, normal wear, or for causes unrelated to defective materials
(d) Product is damaged by domestic transportation company (FedEx, LTL carrier, or other company)
- - such damage, if evident, must be reported to carrier at time of delivery. Document damage with photos.
(e) Part is considered consumable or wear item - transducer mist makers and LED lights are considered wear items and are therefore not covered under the one (1) year or (2) year warranty.
[exceptions: If ‘Mist maker’ or ‘LED lights’ are found inoperable during set-up, or during first 90 days from date of purchase, they are covered under this warranty]
If manufacturing defects and/or material failure have been determined, Manufacturer agrees to either provide parts for repair, or at its option, replace equipment. If the Products should be replaced, we will furnish you instructions on the original Product being returned and the replacement Product being shipped to you. Repairs will be carried out in accordance with the After Purchase Service Agreement issued at time of sale. Repairs not covered by the warranty or outside the warranty period will require a fee to cover the cost of materials, labor, handling, and shipping
In North America please call Customer Service at 877.888.4260 to arrange tech support, repair, and/or replacement or email email@example.com . Please have or include your Product’s model number and serial number, as well as your name, address, city, state, zip code and phone number when contacting aFire for warranty service.
This warranty does not apply to defects resulting from abuse of the Product, modification, alteration, repair or service of the Product by anyone other than Afire, mishandling, improper maintenance, commercial use or leasing of the Product, damages which occur in shipment or are attributed to acts of God, and ordinary wear and tear.
REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE REMEDY OF THE CONSUMER. AFIRE SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THIS PRODUCT IS LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY
CONSUMER LAW: FOR CONSUMERS WHO ARE COVERED BY CONSUMER PROTECTION LAWS OR REGULATIONS IN THEIR COUNTRY OF RESIDENCE, THE BENEFITS CONFERRED BY THIS AGREEMENT ARE IN ADDITION TO ALL RIGHTS AND REMEDIES CONVEYED BY SUCH CONSUMER PROTECTION LAWS AND REGULATIONS.
Do you have any question?
Got questions about Aquafire inserts or need help placing an order? Reach out and one of our Customer Experience team members would love to assist you!
Our customer support is available Monday to Friday: 9am-4:30pm EST.
Average answer time: 24h