A Message from Aquafire

Like many of you, we’ve been closely monitoring the recent tariff developments and the challenges they pose for small businesses like ours. While our manufacturing is primarily sourced internationally, Aquafire remains rooted in our hometown of Asheville, NC. We proudly design, develop, service, and operate right here in the U.S., guided by a hands-on approach and a deep commitment to quality, safety, and thoughtful design.

Despite our best efforts to absorb rising costs behind the scenes, the impact of increased tariffs means that some pricing adjustments are unavoidable. We understand this isn’t welcome news—especially when every dollar counts—and we want to be as open as possible about what this means for you.

What Does This Mean for You?

• Tariff Surcharge to be implemented Starting May 15th: Due to increased import tariffs, a 10% tariff surcharge will go into effect and added to all invoices.
  
  
• We’re Here to Support You: Our Customer Experience Team—real people, not bots—is ready to answer your questions and help in any way we can.

What’s Not Changing?

• Our Commitment to You: These tariff surcharge will not affect our dedication to providing the same high-quality, thoughtfully designed water vapor fireplaces you’ve come to expect from Aquafire.

How We’re Responding

• Efficiency Without Compromise: We’ve streamlined our operations to stay as efficient as possible, without sacrificing the safety or quality you rely on.
  
  
• Staying Informed and Responsive: We are actively monitoring global trade conditions. Should tariffs be reduced or lifted, we will reevaluate our surcharge as quickly as business conditions allow.

Thank you for your continued trust in Aquafire. These decisions are never easy and are made only after exploring every possible alternative. What remains unchanged is our unwavering commitment to craftsmanship, safety, and service. We’re grateful to navigate these challenges together with you and remain dedicated to delivering the highest-quality products with integrity and care.

Please Note: All pricing, surcharges, availability, and product details are subject to change based on ongoing shifts in economic conditions and global trade regulations. We remain committed to keeping you informed as new updates become available.