Contact Us

Contact

For all inquiries or to purchase Aquafire, please fill out the contact form below.
Our customer support is available Monday to Friday: 9am-4:30pm EST.

Call us

Phone: 877-888-4260

Mail us

Aquafire Inc
28 Clifton Ave
Asheville, NC 28806

Email us

General Inquiries & Customer Support:
ces@aquafire.com

Technical, Service, or Warranty Support:
support@aquafire.com

Professional or Dealer Support:
sales@aquafire.com

Reach out using the contact form below — it's the quickest way to connect with our Customer Experience team.

Why choose Aquafire?

Eco-Friendly

Runs on Tap Water and plugs into a standard outlet. Fireplace tech approved by Mother Earth.

No-Sweat Alternative

No dangerous gas lines or excess heat. Captivate a room without breaking a sweat!

Customer Support

You’ve got questions? We’ve got answers! Our Customer Support is available Mon-Fri 9a-4:30p EST

Satisfaction Guarantee

All purchases are backed by Virtual Service appointments and a risk-free 30-day return policy.